Shipping policy
Last updated: May 2026
At Flourishing Fragrances, every order is packed with care and processed as quickly as possible. Please review the information below before placing your order.
Processing Time
All orders are processed within 2–5 business days unless otherwise stated. During launches, restocks, holidays, or high-volume periods, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
We currently ship within the United States only.
Estimated delivery time is 3–7 business days after shipment. Delivery estimates are not guaranteed.
Tracking Your Order
Once your order ships, tracking information will be sent to the email provided at checkout. Please allow up to 48 hours for tracking updates to appear.
Delays
Flourishing Fragrances is not responsible for shipping delays caused by carriers, weather conditions, or other circumstances outside of our control. Once a package has been handed to the shipping carrier, delivery is managed by the carrier directly.
Delivered Packages
Once a package has been marked as delivered by the shipping carrier, responsibility for locating the package transfers to the recipient. If your tracking information shows "Delivered" but you cannot locate your package, please:
- Check around all entrances and secure locations at your address.
- Ask household members, neighbors, or building management if they accepted the package.
- Contact the shipping carrier directly to open a delivery investigation.
USPS and other carriers may be able to provide GPS delivery scan information to assist in locating a package.
Flourishing Fragrances is not responsible for lost or stolen packages that have been marked as delivered by the carrier.
Incorrect Addresses
Please ensure your shipping address is entered correctly before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an address mistake, contact us as soon as possible at support@flourishingfragrances.com. We cannot guarantee changes can be made once an order has been processed.
Lost or Stolen Packages
Flourishing Fragrances is not responsible for lost, stolen, or delayed packages marked as delivered by the carrier. If you experience an issue with delivery, we recommend contacting the shipping carrier directly first.
If you still need assistance, please contact us at support@flourishingfragrances.com.
Damaged, Defective, Leaking, or Incorrect Orders
Please inspect your order when it arrives.
If your package or product arrives damaged, defective, leaking, or incorrect, contact us within 48 hours of confirmed delivery.
Please include your order number, a description of the issue, and clear photos of the product and packaging.
After reviewing your request, we may provide a replacement or refund depending on the circumstances. You may not be required to return a damaged or defective product unless specifically requested.
Requests submitted more than 48 hours after confirmed delivery may not qualify for replacement or refund.
You can contact us by emailing support@flourishingfragrances.com or by submitting a request through our Contact Us form at /pages/contact-us.
Contact
If you have questions email us at support@flourishingfragrances.com or use our contact form.