Refund policy

Refunds are handled on a case-by-case basis. Due to the nature of body care and fragrance products, we do not offer refunds or exchanges on opened, used, or final sale items.

If your order arrives damaged, incorrect, or there is an issue with your purchase, please contact us within 48 hours of delivery through our contact page here or by emailing support@flourishingfragrances.com with your order number and clear photos of the issue. Once reviewed, an appropriate solution may be offered when applicable.

Approved refunds, if applicable, will be returned to the original payment method. Please allow additional processing time depending on your bank or payment provider.

As a small business, once orders have been shipped and handed over to the carrier, we are not responsible for shipping delays, lost packages, or delivery issues caused by the carrier.